No monetary refunds will be given. If you need to drop a class for some unforeseen reason, you must notify us by email or text at least 15 days before the start of a fast-track session in order to receive credit on your Swim Kids Waco account. That credit can be used toward future tuition fees. If you’re dropping a summer weekly or school year weekly class, you must notify us at least 15 days before the next payment date in order to not be charged for the remaining lessons. Payments are due on the 5th of each month, so we need to be notified by the 20th of the previous month to not be charged. We do not encourage switching classes after registering, but if there is a need to change classes, that will be allowed if it is at least 15 days before the class starts and as long as there is an available spot in the correct level of class. If there’s not an available spot, you may be given credit on your Swim Kids Waco account that can be used toward future tuition fees. We reserve the right to combine or cancel any class at any time. In the event that Swim Kids Waco cancels a class, you will not be charged any fees. If at any point we are unable to continue lessons because of government restrictions, you will be given a credit on your Swim Kids Waco account for the number of lessons already paid for but not yet taught.

For summer sessions held at our outdoor host homes, we have a drop-off policy since we teach in neighborhoods and do not have enough parking to let parents stay and watch every day. Each day, you’ll drive up to the house, bring your child to the front lawn to their instructor and then get back in your car and drive off (with the exception of the Parent & Me classes). On the last day of class, however, we’ll have Show Off Day when you can park and watch your kids during their class. We always have two unrelated adults present. There might be certain circumstances where we ask one parent to come to the back to ensure that ratio, if an instructor is teaching by his or herself. For our Level 1 and Level 1.5 classes with non-independent swimmers, we will ask one parent to come to the back to watch, as an extra set of eyes for safety. For Parent & Me classes: Please park on the opposite side of the street, 3-5 minutes before class starts, and bring your child in for their lesson. If this policy is a concern to you, please feel free to reach out and we are happy to talk about options 🙂 We’re here to help, and we understand wanting to feel safe about your child’s environment!

Before beginning lessons, all swimmers must have a Medical Release form on file. This information will be shared ONLY with the people directly responsible for your swimmer’s care (Ex. the instructor or any applicable staff members). To best serve our special needs and special care swimmers, our staff must be made aware of as much information as possible to properly care for the swimmer. This can be done both by filling out our Medical Information and Release form and by verbally communicating with our staff. Unless otherwise specified, the instructors for these students are NOT registered therapists. A doctor’s release may be required for heart conditions, respiratory conditions, diabetes, epilepsy, and anything that would require special care of emergency procedures. This information will be kept confidential. Parents and/or guardians should inform SKW staff if any health concerns arise after lessons have begun.

In the event that a group class is scheduled and there are 2 or less students in the class, please understand you might be required to switch times to properly fill classes. If you wish to stay in the time slot after management informs you of the need to move, you will be required to pay for the rate of private or semi-private lessons. If you have paid for a group lesson and your child is the only one in the class that day, we will not cancel the class. Rather, he or she will receive a 25-minute private lesson for the same group rate.

The following are not permitted on any of the Swim Waco premises: Smoking, vaping, alcohol Glass containers Pets Running, skateboarding, or roller skating Profanity

Since our lessons run consecutively, there may not always be time before or after your swimmer’s lesson to speak directly with the instructor. If you’re interested in communicating with your swimmer’s instructor, then please email or call us! If you reach us at a time that we’re unavailable, leave a message and we will get back to you.

We carefully monitor the weather using technology including but not limited to lightning detection devices. Rain will not stop instruction, but heavy rain and/or lightning in close proximity will result in the lesson being canceled for our outdoor summer classes. For our indoor weekly summer classes, our lessons at the Comfort Inn will continue as usually even in lightning, and our lessons at theCENTER will be canceled. In the case of inclement weather that results in canceling a class, we will attempt to notify parents via text first. Please DO NOT ASSUME that your lesson is canceled just because it’s raining in the morning or because the forecast predicts storms. We will determine whether to cancel or not within 30 minutes of your scheduled lesson. If a Summer Fast Track class is canceled because of inclement weather, we will hold class on a Friday at the same time as the initially scheduled class. If a Summer Weekly or a School Year Weekly class is canceled due to inclement weather, we will extend your class by a week at the end of the semester, or try to help you find a make up during the normal session at a different time. Because we are not in control of the weather, if more than 1 class in a session is canceled due to weather, no additional makeups or refunds will be given.